Customer Renewal Cloud Executive - German (1)

As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base. ¿ Provide end-to-end renewal execution support. ¿ Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements. ¿ Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns. ¿ Collaborate with internal teams to ensure a seamless renewal process for clients. ¿ Negotiate terms, pricing, and contract terms ¿ Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates. ¿ Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP. ¿ Maintain accurate records of client interactions, renewal statuses, and forecasted revenue. ¿ Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date. ¿ Ability to work under pressure. ¿ Excellent time management. ¿ Task driven. ¿ Proven experience in customer-facing roles, such as Customer Success, Account Management. ¿ Strong negotiation and communication skills, with the ability to articulate value propositions effectively. ¿ Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities. ¿ Proficiency in Microsoft Office Suite. ¿ Demonstrated ability to work collaboratively in a cross-functional team environment. ¿ A passion for customer satisfaction and a commitment to delivering exceptional service. ¿ Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc. Requisitos del puesto: o Ability to work through multiple SAP commercial software systems. o Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams. o Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements. o Knowledgeable on Scope of negotiation authority within SAP¿s policies and procedures. o Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote). o Knowledgeable in Forecasting principles, methodologies, and triggers. o Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies. o Knowledgeable in regional-specific process requirements. o Knowledgeable in regional deal support structures and relationships with/ability to influence these teams. o Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams. ¿ Critical thinker. ¿ Problem solver. Formación: Grado , Grado : Grado en Administración de Empresas y Gestión de la Innovación Idiomas: Inglés : C2 , Alemán : C2 Conocimientos: sap , retention , Renovacion Experiencia: 4 años Tus beneficios: Híbrid