It Support Specialist

Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals Maintain client hardware lifecycle and asset management activities Provide partnership and support for IT related projects Complete minor and major incident management Support application and emerging technology deployment support Fulfill hardware and software requests ¿ Provide employee training related to employee used hardware and IT processes Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services Support technical solutions and ensure reliable, secure client endpoint devices. Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner. Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business¿s needs. Requisitos del puesto: Bachelor¿s degree in a related IT technical field IT experience providing technical customer support including troubleshooting computer hardware and software Experience with the ServiceNow platform Outstanding customer service skills Strong oral and written communications skills Strong interpersonal skills ¿ Work independently with minimal supervision Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies Strong organizational skills Excellent problem-solving and critical thinking skills Strong remote troubleshooting support skills Evaluate priorities and drive effective time management Formación: Grado : Grado en Ingeniería Informática Conocimientos: helpdesk Experiencia: 2 años