Network Security Operation

- Manage network security operation service: monitoring, advanced troubleshooting, restoration, incident management, day-to-day operation and services up and running. - Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met. - Level 3 resolution of major operational and service problems; manage all related network crisis cell. - Request Delivery, defend changes, manage all related network crisis cells. - Plan and schedule network security system upgrades. - Responsible for obsolescence and maintenance of network security devices. - Manage regular operational committees for tasks follow-up & communication reporting to track progress and/or issues. - Service reviews: monthly service level reports, and user experience meetings. - Produce reports and communications to provide insight on the key highlights, low-lights, issues and risks. - Create relevant documentation and knowledge articles. - Contribute to the enhancement of daily network security operation management with automation tools. - Make recommendations for improving system performance, develop initiatives to provide continual service improvement, process adherence and enhancement. - Create and maintain strong operational relationships with partners, suppliers and internal business owners. - Take into account entry in service of new solutions in coordination with the project teams. - Work closely with the rest of the Service Delivery network team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy. Requisitos del puesto: - Experience of working in an operational environment, alongside other technical and operational teams. - Demonstrable experience of performing an ITIL aligned Service, Delivery Management role within an IT/Network operations. - Knowledge of computing environments and network technologies. - Building relationships and managing suppliers. - Experience of identifying scope for improvement, process reviews and developing and implementing new processes. - Lead the Technical aspect of Network security Service. - Technical reference in terms of development and operation. Formación: Ingeniero Técnico Conocimientos: azure , firewalls , jira , cisco asa Tus beneficios: - Vacation days plus additional days-off along the year. - Attractive salary. - Hybrid model of working when possible, promoting the work-life balance. - Collective transport service in some sites. - Benefits such as health insurance, employee stock options, retirement plan, or study grants. - On-site facilities (among others): free canteen, kindergarten, medical office. - Possibility to collaborate in different social and corporate social responsibility initiatives. - Excellent upskilling opportunities and great development prospects in a multicultural environment. - Special rates in products & benefits.