Guarantee precise and timely order processing from quote confirmation to billingGuarantee to the customer a Premium Customer Experience, managing the customer touchpointsFrictionless delivery planning and management through the logistic portal: delivery date management, D&I jobassignment & activity closingFree stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stockmovement managementAssure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising withSales in order to foresee backlog slippageConstantly update IT systems with all relevant information collected during customer service activitiesAssure the proper management of Technogym Care Activities, providing adequate feedback to customers'inquiriesManage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issuewith the customer Requisitos del puesto: Formación: Diplomatura. Experiencia en Customer Service y/o Logística. Nivel alto de portugués y un nivel B2 de inglés. Formación: Sin estudios
, Diplomado
Idiomas: Inglés
: B2
, Portugués
: C2
, Castellano
: B2
Conocimientos: erp sap
, administrativo con erp
Experiencia: 3 años
In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. ...
Manage customer accounts, including invoice creation and accounts receivable information in SAP. Communicate changes related to customer master data to the Sales team. Proactively follow up on late payments and coordinate dispute resolution with rel...
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Atención telefónica B2B para garantizar una comunicación efectiva con nuestros clientes. Seguimiento diario y mensual de indicadores clave de calidad de entrega, asegurando la satisfacción del cliente. Colaboración estrecha con el equipo comercial pa...
In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. ...
In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. ...